Service Desk Intern

84604AD - Administration, Non-Exempt Jobs

We are seeking a motivated and detail-oriented intern to join our Technology team. The Service Desk Intern will provide first-line technical support to end-users experiencing IT issues, including troubleshooting hardware, software, and network problems. This Intern will also assist in resolving help desk tickets efficiently and escalate more complex issues to higher-level technicians.

Pay: $15/hour
Duration: 4 months, full-time with 40 hours per week expected
Location: Remote or hybrid in our Provo, UT office

Responsibilities include:

• Respond to help desk tickets via email, phone, and online portals

• Troubleshoot and resolve basic IT hardware and software issues

• Escalate complex issues to senior IT staff when necessary

• Document troubleshooting steps and resolutions in the ticketing system

• Assist with setting up new employee workstations and basic IT configurations

Requirements:      

• Basic knowledge of operating systems (Windows, macOS) and software applications

• Familiarity with troubleshooting common IT hardware and peripheral issues (printers, routers, etc)

• Ability to follow standard procedures and provide clear technical instructions to non-technical users

• Ability to analyze simple IT problems and provide clear resolutions.

• Effective communication skills to guide users through troubleshooting steps via phone, email, or chat

• Strong organizational skills to manage multiple tickets and prioritize tasks

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.