Regional Trainer

84604Exempt Jobs, OP - Specialist

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Regional Trainer position that can be located near any of our service centers. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. This position will be responsible for training Service Professional in the office through on-site or virtual classes from January through August. Between September through December, this role will perform Service Professional responsibilities.

What we offer:

• $60,000 - $80,000 annually plus monthly performance-based bonuses as Seasonal Regional Trainer (January to August), Service Professional hourly pay (September to December)

• Company vehicle provided, which can be taken home nightly

• Company gas card provided

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Facilitate virtual and in-person training per assigned Region, on Service Professional responsibilities, procedures, customer service principles, and the use of current software programs

• Provide up-skill training as required by Corporate, Directors, and Operations Managers, including Service Professional Academy certification content (in-person training and self-guided modules) for both new and existing Service Professionals

• Conduct field training and quality assurance, engage in on-the-job training with Service Professionals, (including modeling quality services, coaching, directing the work of Service Professionals, and completing services as needed)

• Provide role-play training to Service Professionals to become experts in Pest Control and customer service

• Provide feedback to the Director of Training on instructional materials, training agendas, and on-the-job training resources

• Review performance metrics to identify the development needs of Service Professionals and recommend additional training as needed

• Become a subject matter expert for all content and materials provided by the Learning and Development department

• Utilize Workday to enroll learners, assign training surrounding Service Professionals' performance needs, maintain documentation, track training attendance, and measure progress

• Maintain employee satisfaction and learning program feedback with courtesy and respect

• Confer with management to develop or implement personnel policies or procedures

• Obtain all licenses needed for servicing and maintain knowledge of laws and regulations related to Pest Control

• Provide training for all Service Centers in the assigned Region

• Participate with assigned groups of Regional Trainers to develop training content for state licensing

• Assist with the needs of the Regional Manager of Operations

• Ability to cross-train for Operations and Call Center Solutions

• Revert to Service Professional responsibilities during the off-season

• Perform other related duties as assigned

Qualifications:      

• Ability to work within a Matrix Organization Structure 

• Have a working knowledge of E-Learning platforms and best practices 

• Ability to adapt quickly under pressure

• Excellent interpersonal and customer service skills

• Ability to be accountable for a quality program and identify opportunities for continuous improvement

• Detail oriented

• Highly proficient in Microsoft Office Suite, Google Suite, and Sigma

• Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism

• Must be able to speak, write, and understand English in a manner that is sufficient for effective communication with others

Requirements:      

• Previous experience training in a customer service, educational, or sales support environment

• A US driver’s license that has been valid for a minimum of 3 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

• Must be able to attain all required licensing within the region for Pest Control

• Limited travel may be expected

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.