Operations Manager

99201Field Management

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Manager leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This position will provide team members leadership, coaching and development, labor utilization, inventory control, fleet management, loss prevention, compliance and safety management. This is a full-time position located in the Spokane, WA area.

What we offer:

• Competitive annual salary $55,000 to 65,000

• Annual performance bonus

• Yearly incentive trip 

• Company iPhone provided

• Save money from driving our vehicle 

• Company gas card provided

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention, and service center EBITDA

• Continually monitor and balance labor utilization with production to optimize overall efficiencies

• Responsible for all inventory and fleet within the service center

• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center

• Strive to achieve high operational efficiency and effective labor management

• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services

• Execute plans provided for improvement and report progress

• Meet KPI standards

• Work with talent team for hiring needs

• Create a positive atmosphere of learning and growth for all Service Professionals 

• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools

• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes

• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training

• Deliver excellent customer service to potential and existing customers

Qualifications:

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field

• General understanding of Profit and Loss

• Excellent verbal, written, and communication skills

• Interpersonal and collaboration skills

• Strong analytical and problem-solving skills

• Excellent ability to analyze information and think systematically

• Strong ability to lead and manage a team

• Proficient with Google drive functions or related software

• A US driver’s license that has been valid for a minimum of 3 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

*Must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.