M&A Engagement Specialist

84604AD - Administration, Exempt Jobs

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Mergers & Acquisitions Engagement Specialist position located in Provo, UT. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level.

What we offer:

• $50,000 to $55,000 plus Commission

• Annual Merit bonuses

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Conduct outreach to at-risk or canceled customers to deliver and preserve revenue

• Execute structured renewal campaigns and localized retention strategies

• Analyze churn behavior and act on trends to prevent future cancellations

• Required to travel to designated service centers to provide operational support and to support business objectives

• Serve as a customer advocate and subject matter expert across various touchpoints

• Partner with local service branches and corporate leadership to implement post-close customer strategies in active acquisition markets

• Sell the Aptive service lines and treatment plans to customers in the field.

• Analyze performance to identify retention gaps and implement corrective campaigns

• Maintain and improve system records, tool tracking, and customer history management (e.g., CRM, retention dashboards)

• Deliver reports on customer save metrics, retention revenue preserved, and campaign effectiveness

• Act as the feedback loop between the market/customers and Mergers & Acquisitions leadership-translating customer insights into deal integration strategy

• Support corporate initiatives related to post-close value realization and ROI capture

• Perform other related duties as needed

Qualifications:

• High School Diploma or equivalent

• Bachelor’s degree in business, communications, or related field is preferred

• 2+ years of experience in customer service, field operations, retention campaigns, or service strategy roles

• Experience in home services, sales, or field service industries is preferred

Requirements:      

• High proficiency in Google/Microsoft Products and CRM systems

• Strong communication skills, both verbal and written

• Ability to operate independently and prioritize tasks in a fast-paced, performance-driven environment

• Typing speed of at least 35 wpm

• Must be able to speak, write, and understand English in a manner that is sufficient for effective communication with others

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.